Management system guidance
7.0 Support
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7.4.3 External Communication
Externally, your organization needs to communicate as required by its compliance obligations. Additionally, organizations may choose to communicate on other issues, as appropriate. The process has to ensure that all received communications are responded to appropriately.
In most instances, external interested parties (such as consumers, stockholders, neighboring communities, etc.) are the main driving forces for organizations to implement an management system.
The appropriate external communications may establish environmental and safety credibility and satisfy stakeholder requests by presenting objective information on the organization’s significant aspects, its management system, or its performance. The various processes or means of external communication may include:
- Annual reports or newsletters of performance sent to external stakeholders;
- Open house meetings for interested parties and focus groups;
- Availability of regulatory submissions, or results of audits;
- Policies published in the media and industry association publications and press releases.
The various means of such communication are endless. Such communication may benefit your organization in several ways, including improved employee morale and increased market exposure, either of which can lead to increased profits.
You must first determine whether or not your organization will initiate and establish communication regarding the organization’s significant aspects. You may decide not to communicate such information. The organization’s decision must be recorded to meet the requirement in this section. Your organization should:
- Consider processes for external communications of its significant environmental or health and safety issues;
- Record its decision on whether it will or will not proceed with external communications.
In most instances, external interested parties (such as consumers, stockholders, neighboring communities, etc.) are the main driving forces for organizations to implement a management system.
The appropriate external communications may establish environmental and safety credibility and satisfy stakeholder requests by presenting objective information on the organization’s significant aspects, its management system, or its performance. The various processes or means of external communication may include:
- Annual reports or periodic newsletters of environmental performance sent to external stakeholders;
- Open house meetings for interested parties;
- Availability of regulatory submission of environmental data, or results of audits;
- Policy published in the media and industry association publications and press releases;
- Focus groups.
The various means of such communication are endless. Such communication may benefit your organization in several ways, including improved employee morale and increased market exposure, either of which can lead to increased profits. The company will communicate with our interested parties through the supply of health, safety and environmental information upon request, e.g.:
- Requests from insurers for health, safety and environmental management systems;
- Requests from Enforcing Authorities for information on health, safety and environmental performance.
Determine whether your organization has developed and implemented a process (e.g. communication strategy) to determine which management system matters it wishes to communicate - taking into account: risks and opportunities; quality issues (reliability and consistency) of the communicated information.
Confirm that the organization has identified the necessary internal and external communications that are required for the operation of the management system.
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